Protect your account
Use a unique password and never share one-time codes. Sign out on shared devices. Support does not need your password to investigate an issue.
Sign-in issues
Check your email address and connection. Use account recovery if available on the sign-in screen. If the issue continues, send support your account email and error message without your password.
Location permission
Location is optional for mobile weather in Indonesia. Declining does not prevent financial recordkeeping. Manage permissions in device settings.
Account deletion
Read the Account Deletion page for the process. Cancel subscription renewal separately through your payment provider. Deleting an account does not automatically cancel store subscriptions.